Change-of-mind returns
We do not accept returns or exchanges because a business customer changes their mind, orders the wrong item or no longer requires the goods.
Shortages, incorrect goods, damage and defects
Report any shortage, incorrect item, transit damage, manufacturing defect or material difference from the approved specification within 7 calendar days of delivery.
Email [email protected] with the order number, a description of the issue, clear photographs and photographs of the outer packaging. Please keep the goods and packaging while the claim is reviewed.
Authorized returns and refunds
Do not send goods back without written return authorization. If a claim is confirmed, Jinming may provide a replacement, account credit, partial refund or full refund as appropriate.
Jinming covers reasonable authorized return costs for confirmed incorrect, damaged or defective goods. Approved refunds are issued to the original PayPal payment method within 10 business days after the refund is agreed or the authorized return is received, whichever applies.
Custom and Packaging POD products
Custom and POD products are final after proof or specification approval and cannot be returned for change of mind. This does not exclude a claim where the goods are defective or materially different from the approved proof or specification.
Wholesale orders agreed separately
This online-shop policy does not govern wholesale orders negotiated separately by email or WhatsApp. Those orders are governed by the applicable quotation, pro forma invoice and written order confirmation.
Contact
Email [email protected] or contact Jinming through WhatsApp.
Nothing in this policy limits rights or remedies that cannot legally be excluded.